Cookie Policy

Thank you for visiting Soft Options.

We hope that you enjoy using our site. We’ve prepared this Cookie Policy to help you better understand and feel more confident about how we use cookies on our site. We have tried to keep this page as short as we legally can. However, the full text wording is important and legally binding.

We are Soft Options. We are registered in England. Our registered number is .......... and our registered office is at 1, Enterprise House, Thomlinson Rd, Hartlepool TS25 1NS

But, for the purposes of this Cookie Policy, it’s just easier if we refer to ourselves as “we”.

WHAT IS A COOKIE

As is common practice with almost all professional websites softoptions website uses cookies, which are tiny files that are downloaded to your computer to improve your experience. This cookie policy describes what information they gather, how Soft Options Direct will use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or break certain elements of the site's functionality.

HOW WE USE COOKIES

Soft Options Direct uses cookies for a variety of reasons which are detailed below.  Unfortunately, in most cases, there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site.  It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

WHAT DO YOU USE COOKIES FOR?

Our site uses cookies to distinguish you from other users and to save and retain certain parameters about you and your usage of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

There are two different categories of cookies that we may use on our site:

Essential cookies: These are cookies that are essential for the operation of our site. They include, for example, cookies that enable you to log into the secure areas of our site or make use of e-billing services. We also use cookies to prevent fraudulent use of your login credentials. These cookies are essential for using our site and, therefore, if disabled can severely affect your use of our site.

Analytical/performance cookies: Performance cookies allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. Performance cookies allow us to improve our site's functionality by tracking usage, without these, we will be unable to continually improve the user experience of the site.

If you would like more information about cookies and how you can manage the settings on your computer, you can visit https://www.allaboutcookies.org/manage-cookies/.

DIABELLING COOKIES

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features on this site. Therefore it is recommended that you do not disable cookies.

COOKIES WE USE

You can find more information about the individual cookies we use on our site and the purposes for which we use them in the table below:

COOKIES SET BY Soft Options

Account related cookies

If you create an account with us at Soft Options Direct then we will use certain cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.

Login related cookies

We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

Third  party's

Please note that third parties (including, for example, web traffic analysis services such as Google Analytics) may also use cookies, over which we have no control.
In some cases, we also use cookies provided by trusted third parties such as Google and Facebook. The following section details which third party cookies you might encounter through this site.

From time to time we test new features and make subtle changes to the way that the site is delivered.  When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

Google Analytics 

This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience.  These cookies may track things such as how long you spend on the site and the pages that you visit so we can produce engaging content.

The cookies used by Google Analytics are used to collect information about how you use our site. We use this information to compile reports and to help us improve our site. The cookie contains information in an anonymous form, including the number of visitors to our site, where visitors have come to the site from and the pages that they visited. You can read more about Google’s overview of privacy and safeguarding your data at https://support.google.com/analytics/answer/6004245. 

HOW DO I CONTROL COOKIES?

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You may also delete any cookies stored on your computer at any time.

You can find out more about changing cookie settings on your computer by visiting https://www.allaboutcookies.org/manage-cookies/.

HOW LONG IS COOKIE INFORMATION STORED?

Different cookies may be stored for different periods of time. In many cases, these cookies are updated automatically each time you visit our site or may expire and be deleted by your computer automatically. It is important to understand that when a cookie is placed on your computer it will reside on your hard drive until it expires and is deleted or it may reside on your hard drive until you manually delete it – this entirely depends on your individual browser settings and we do not have control over this.The duration of each cookie that we may place on your computer can be found in our Retention Policy.

Please remember that you can delete or change the way in which you store cookies on your computer at any time.

CHANGES TO OUR COOKIE POLICY

We may need to change this Cookie Policy if it’s necessary for legal reasons or to reflect changes to our services or the purpose for which we use cookies. In any case, the provisions of this Cookie Policy may be changed without prejudice to your rights. When we change our Cookie Policy we will make the updated Cookie Policy available on our site and we will also update the “Last Updated” date at the top of this page.

Any changes to our Cookie Policy will come into effect 30 days after we post it on our site. During that period you’re welcome to contact us if you have questions about the changes. If you have an account for our site then we may reset your login and seek new consent if there is a change in the purpose for which we may use cookies.

CONTACT US

This Cookie Policy was prepared with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of how cookies may be used to collect and/or process your personal information. However, we are happy to provide additional information or explanation if needed.

If you have any questions, comments or requests regarding our Cookie Policy then please do not hesitate to get in touch with us. To make things easier for both of us we would appreciate it if your queries were addressed to:

Data Privacy Manager
Soft Options
Enterprise house,
Thomlinson RD,
Hartlepool,
TS25 1NS

or

info@softoptionsreupholstery.co.uk

or
Telephone: 01429 263337