We hope all our customers are completely happy with their Upholstery Supplies products. If you are not entirely happy, please contact us and we will do everything we can to help resolve this.


  1. The Buyer may cancel the order for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days.
  2. If you have requested to receive promotional material from us and wish to cancel, please contact us by phone on 01429 263337. If you wish to close or delete your account, please email us with your request and include your details.

Data Protection

www.soft-options.com conforms to the UK Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any persons outside of Soft Options. Please consult our Privacy Policy page for full details.

Exchanges and Returns

Please consult our Returns Policy page for full details.


Please consult our Delivery Information page for full details.

Fabrics (Cutting)

Please examine all lengths for quality and colour before cutting. No length will be accepted for return after fabrics have been cut.

Rights of Seller

The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order. The Seller reserves the right to withdraw any Goods from the Website at any time. The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.


All prices shown are inclusive of VAT, where applicable, at the current UK rate.

Product Images

We make every effort to ensure that images displayed on www.soft-options.com are as accurate as possible but cannot guarantee an exact match to the product displayed on your screen.

Product Availability

Soft Options will endeavour to supply you at all times with the item requested but sometimes may be unable to fulfil an order. In this instance, you will be
informed at the earliest opportunity. Product images displayed on the website may occasionally differ from the respective product names and descriptions, due to changes in packaging and/or availability.


Soft Options reserves the right to terminate access within www.soft-options.com if your behaviour is found to be at conflict with these terms and conditions at any time.

Product Specification

All product information and technical specifications contained in www.soft-options.com are for guidance only, no responsibility can be taken for errors or omissions.

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.


Soft Optionswas established in 1993 by partners Dennis and Debra Snowdon (a small family business). Dennis is a time served upholsterer with extensive experience in the trade.

Registered members of The Association of Master Upholsterers (A.M.U.)amu logo



Soft Options



a: Unit 1 Enterprise House,
Thomlinson Road,
Hartlepool. TS25 1NS
t: 01429 263337
m: 07775 666800
e: enquiries@soft-options.com